Complaints and regulators by jurisdiction
The regulator that can help depends on where the operator is regulated — not where an advert or a review site says it is based. Always check the operator's licensing information first.
Ontario (Canada)
Step 1 — The operator
Resolve with the operator first, through its formal complaints process. The AGCO states this can take up to 90 days.
Step 2 — iGaming Ontario (iGO)
Escalate an unresolved or unsatisfactorily resolved dispute to iGO for review: iGO — Complaints and disputes. Limit: iGO cannot directly settle bets, refund wagers, or award compensation, and refers criminal or regulatory matters onward.
Step 3 — AGCO
Complain to the Alcohol and Gaming Commission of Ontario via iAGCO: AGCO — Internet gaming complaints. Limit: the AGCO reviews rule-breaking and can impose penalties, but its process will not always resolve your individual dispute.
Official register: iGO — Regulated iGaming Market directory.
Other jurisdictions
JurisClaim covers Ontario first, from primary sources. Pages for other jurisdictions will be added only when an equivalent official regulator source has been checked directly — no universal answer is given where the rule depends on the regulator. If you played outside Ontario's regulated market, the operator's own licence information names its regulator and dispute body.
Help, not complaints
For gambling harm support in Ontario, contact ConnexOntario (1-866-531-2600, free, confidential, 24/7) — that is a help service, not a complaints body.